Princess Family Club Riviera Hotel Playa del Carmen, Playa del Carmen

The hotel had spacious rooms, ideal for sharing with kids, with pool access right outside, making the stay very nice and comfortable. The service, although good towards kids, lacked friendliness at times. The location was beautiful but farther from Cancun than expected, with the added benefit of room pool access and convenient access to restaurants. The dining experience was just okay, with some room for improvement. The facilities were well-kept and added to the overall positive experience.

I had a mixed experience at the hotel. The rooms were very spacious, which was ideal to share with kids, but there was a noticeable damp smell that detracted from the overall comfort. Having pool access right out of the room was a convenient perk.

I had a wonderful stay at the hotel! The room, although not the one I originally booked online, was surprisingly cute and very spacious, even larger than other hotel rooms I've seen for similar prices. The service was fantastic, especially from Karla, Rocio, and Ricardo who were super friendly and accommodating. The location was lovely and well-kept, but a bit farther from Cancun than expected. The dining experience was okay, with some dishes being average while others were disappointing. The facilities were generally good, providing a nice overall experience.